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Every time you are done working in CT|One you must properly log out of the system in order to prevent...
December 19th, 2019 1013 views 5 likes
“No Authorization” Alerts CT|One has been enhanced to include an alert upon saving an Appointment or when entering a Progress...
January 14th, 2020 847 views 1 likes
Open a secured internet browser window. Type the following address into your internet browser’s address bar: https://web.ctone.io The Hosted Remarkable...
January 14th, 2020 4322 views 1 likes
Here are some tips to help you navigate CT|One windows and fields efficiently using the least amount of key strokes!...
January 14th, 2020 731 views 0 likes
Clients present on the Staff Home window when the staff member is listed as the Managing Therapist or an active...
January 14th, 2020 778 views 1 likes
Adding users to the agency system is a two-step process. The first step is to create a windows logon in...
January 14th, 2020 840 views 0 likes
Staff Identification Photo Last week we talked about client photos but did you know you can also add staff photos?...
January 14th, 2020 831 views 0 likes
In the event a duplicate record is created in error for a client or staff the records can be combined...
January 14th, 2020 694 views 1 likes
A great way to add an additional layer of protection of PHI client’s photo to their record. The client photo...
January 14th, 2020 599 views 0 likes
Group Clients on Scheduler Writing group notes from the Staff Home window offers an efficient way to write multiple...
January 14th, 2020 644 views 0 likes
Hovering the mouse over an icon on the icon toolbar will display a description. Selecting the Toggle menu moves...
January 14th, 2020 807 views 0 likes
Client Contacts are used to track internal and external treatment team members. When an internal team member is entered as...
January 14th, 2020 973 views 0 likes
When you receive training via a webinar those trainings are recorded for your reference. All CT|One customers will have access...
January 14th, 2020 686 views 0 likes
To import and attach an image into the CT|One application it must be in the form of a PDF. Images...
January 14th, 2020 817 views 0 likes
Oh no! A managing clinician has left the agency how am I going to find the time to enter a...
January 14th, 2020 1028 views 1 likes
January 14th, 2020 841 views 1 likes
The Client Informational Alerts window is used to enter and edit system client remark messages for an individual client. Client...
January 14th, 2020 910 views 0 likes
CT|One offers the ability for multiple diagnosis codes to be associated with a single service via the progress note. This...
January 14th, 2020 668 views 0 likes
Do you have a long list of Active Clients? Use the Search field to avoid having to scroll through the...
January 15th, 2020 681 views 0 likes
Behavior Tracking of the Goals and Objectives from a client’s treatment plan can be included on progress notes. When Behavior...
January 15th, 2020 755 views 0 likes
Agency logos can be added to the printed report of Form Builder forms and forms from the Form Master. For...
January 15th, 2020 651 views 0 likes
To address the 2018 and 2020 AHCCCS demographic changes, CT|One has added a new submit method, form, and two (2) new...
January 15th, 2020 860 views 0 likes
Comments can be added to the task as long as it has not been completed. 1. Click the Comment button....
January 15th, 2020 601 views 0 likes
The ability to adjust the Due Date and Time is controlled by agency configuration of the task category, not all...
January 15th, 2020 685 views 0 likes
A task can be created from the Task Center window or the CT|Mail drop down menu. Task Center Click...
January 15th, 2020 633 views 1 likes
Your assigned tasks can be viewed from the Staff Home window and from the Task Center. Click the Staff...
January 15th, 2020 766 views 0 likes
The task status options are controlled by agency configuration of the task category, the available status options may be different...
January 15th, 2020 603 views 0 likes
The ability to add the task to the client chart is controlled by agency configuration not all task categories will...
January 15th, 2020 712 views 0 likes
EXPLANATION The Daily Living Activities Functional assessment form allows for the online entry of the client’s scores and calculates the...
January 15th, 2020 1122 views 0 likes
EXPLANATION The LOCUS and CALOCUS forms are available for use within CT|One. As with any form it needs to be...
January 15th, 2020 890 views 0 likes
CT|One offers two styles of Client Face Sheets, both are accessible from the Client Master window. Access: Client > Client...
January 15th, 2020 1331 views 0 likes
The progress note audit function allows for an option to mandate the auditing or additional review of Progress Notes, by...
January 15th, 2020 880 views 1 likes
The progress note audit function forwards signed progress notes to an agency assigned staff member for review. The reviewer can...
January 15th, 2020 817 views 0 likes
This tab is used to manage progress notes during the note audit process. The number on the tab indicates the...
January 15th, 2020 611 views 0 likes
This tab is a view only display of the current bed residents for inpatient/residential sites. Double clicking a client will...
January 15th, 2020 564 views 0 likes
The Staff Note tab is for recording indirect client or non-client production time (i.e. staff meetings, trainings, etc.) The Total...
January 15th, 2020 607 views 1 likes
EXPLANATION This tab lists client based actions that required by the clinician. When the Staff Home is opened the tab...
January 15th, 2020 655 views 0 likes
EXPLANATION The appointments tab displays the clinician’s scheduled appointments and assigned tasks, allows for viewing their clinical supervisions and setting...
January 15th, 2020 697 views 0 likes
EXPLANATION The Groups tab is a conditional tab that is present when the clinician is listed as a facilitator on...
January 15th, 2020 629 views 0 likes
EXPLANATION The Unsigned tab provides the staff member with a list and quick access to unsigned progress notes and forms....
January 15th, 2020 661 views 0 likes
EXPLANATION The Packets Tab displays a listing of the client packets and are populated by the Repeat Packet automated process....
January 15th, 2020 638 views 0 likes
EXPLANATION The Supervision tab is a conditional tab that is present when the user is marked as a supervisor in...
January 15th, 2020 569 views 0 likes
EXPLANATION Provides a list of active clients assigned to the staff member. The list is populated from the Managing Therapist...
January 15th, 2020 679 views 0 likes
EXPLANATION The Client Statement is available in a detail and summary option. The Client Statement – Detail offers the ability...
January 15th, 2020 810 views 0 likes
EXPLANATION CT|Tasks can be used as a stand-alone process or incorporated in processes such as ePrompts and ScoreTrak. Task category,...
January 15th, 2020 812 views 0 likes
EXPLANATION The progress note audit function allows for an option to mandate the auditing or additional review of Progress Notes,...
January 15th, 2020 830 views 0 likes
Enlarge Staff Home Is your vision not what it used to be? Do you work on a small screen? Want...
January 15th, 2020 700 views 0 likes
Highly Requested ePrompts Been afraid to use ePrompts because you just aren’t sure how to get the results you need?...
January 15th, 2020 841 views 0 likes
Printing a Client Record A frequently asked question is “How do I print a client chart?” The process is two...
January 14th, 2020 1061 views 2 likes
Client Search Sometimes locating a client record when the last or first name is hyphenated or contains punctuation, such as...
January 15th, 2020 970 views 0 likes
External Auditors When subject to an audit how is chart access provided to the auditor? Does this method include system...
January 15th, 2020 880 views 0 likes
Debug Mode Prior to submitting a claim or demographic file you can use debug mode to validate any changes made...
January 15th, 2020 874 views 0 likes
Clinical Supervision Clinical supervisions can recorded in CT|One with a few quick set up steps. Required signatures are added to...
January 15th, 2020 972 views 0 likes
Employment Segment Do you have staff that leave and come back? Frequent repeat temporary or pool staff? Did you know...
January 15th, 2020 717 views 1 likes
Quick SIGs Quick SIGs allow each user to create a list of their most commonly used prescriptions with pre-defined strength,...
January 15th, 2020 765 views 0 likes
The Toolbar toggle allows the user to move the icon toolbar from the top of the window to the left...
January 15th, 2020 869 views 0 likes
A topic we frequently receive questions about in CT|One is authorizations. Some of those questions include “How do I know...
January 15th, 2020 1090 views 1 likes
GROUP CLIENT LIMIT Click here for a downloadable pdf. Do you have regulations on group size or offer classes that have...
January 15th, 2020 854 views 0 likes
Unassigned Clients Click here for a downloadable pdf. Unfortunately we all have staff that leave the agency from time to time....
January 15th, 2020 836 views 0 likes
Default Packets A clinician’s time is valuable and CT|One strives to offer time saving features. One of those features is...
January 15th, 2020 782 views 0 likes
Client Access Log V2 From time to time you may need to find out which staff accessed a client record...
January 15th, 2020 778 views 0 likes
Authorization Claim List There are several reasons why you would want to find the claims associated with a specific authorization...
January 15th, 2020 861 views 0 likes
Authorization Copy How many times is a client’s new authorization for the same set of services and you wish you...
January 15th, 2020 741 views 0 likes
Split Authorizations Are you still data entering a single authorization into CT|One multiple times to account for multiple authorized services...
January 15th, 2020 870 views 0 likes
Task to Chart Are you using CT|Tasks and thought to yourself, “It’d be great if I could send this to...
January 15th, 2020 773 views 0 likes
Bulk Add Client Contacts Do you remember the previous Tip of the Week from 2017 about setting up contact types...
January 15th, 2020 701 views 0 likes
Explanation The Bulk Client Contact Create window is used to configure and limit access for external auditors. It can also...
January 15th, 2020 724 views 0 likes
January 15th, 2020 714 views 0 likes
Print Appointment History A simple client appointment report is available from the Client Master when a client requests a way...
January 15th, 2020 734 views 0 likes
This feature allows for restricting search and access to specific clients. When a non-authorized user looks up an excluded client...
January 15th, 2020 789 views 0 likes
Move Packet Utility The Move Packet Utility allows for removing packets, forms and progress notes from a client chart when...
January 15th, 2020 713 views 0 likes
The Move Packet Utility allows for removing packets, forms and progress notes from a client chart when they were entered...
January 15th, 2020 705 views 0 likes
January 15th, 2020 591 views 0 likes
January 15th, 2020 668 views 0 likes
Assign a Signature Signature types assigned to a form can be assigned to a staff member on the fly. The...
January 15th, 2020 664 views 0 likes
Here are three ways to identify and print progress notes based on date ranges and/or other parameters. Staff Home window...
January 15th, 2020 711 views 0 likes
Quick Access Client Information from Staff Home Need to quickly find a client phone number? Or their emergency contact information?...
January 15th, 2020 982 views 0 likes
The Release of Information window records and displays the client’s approved contacts and a history of the protected health information...
January 15th, 2020 791 views 0 likes
Release of Information The Release of Information window records and displays the client’s approved contacts and a history of the...
January 15th, 2020 732 views 0 likes
Agency Comments CT|One provides a full description of resolution steps for all CT|One billing error codes. Your agency may have...
January 15th, 2020 735 views 0 likes
This report identifies progress notes where the start or stop time overlaps another progress note for the same date of...
January 15th, 2020 672 views 0 likes
Running a report to excel provides additional available data elements to select. For example the Active Client Report when generated...
January 15th, 2020 720 views 0 likes
The Copy Paste Utility allows for pasting frequently used text (macro) into any text field of a progress note, smart...
January 15th, 2020 894 views 0 likes
Agency Tab Did you know you can use Form Builder to add an additional tab on the Client Master...
January 15th, 2020 906 views 0 likes
At Remarkable Health we understand the importance of prioritizing the right issues in the right order. We want to ensure...
January 15th, 2020 721 views 1 likes
We understand that issues happen, and while we work hard to ensure outages are limited or minimal, they can occur....
EXPLANATION Using the Client Review List window significantly reduces the amount of time needed for a client to review and...
January 15th, 2020 1602 views 1 likes
No one likes reviewing and signing pages of paperwork. You can significantly reduce the amount of time spent with a...
January 15th, 2020 706 views 0 likes
CT|One reports can be saved after parameters are entered preventing the need to recreate the report each time it is...
January 15th, 2020 660 views 0 likes
Explanation Forms are electronic documents that allow for recording data and attaching staff and/or client electronic signatures. Forms are added...
January 15th, 2020 644 views 0 likes
Explanation Packets contain CT|One forms and/or can be used to attach scanned pdf documents to the client chart. Step by...
January 15th, 2020 592 views 0 likes
PROVIDER CUSTOMIZATIONS Click here for a downloadable pdf. The medication entry window cannot be customized as it is certified against SureScripts...
January 15th, 2020 662 views 0 likes
Explanation The process to correct or edit a progress note depends on whether the note is signed. Step by Step...
January 15th, 2020 795 views 1 likes
ADD A NEW CLIENT DIAGNOSIS Click here for a downloadable pdf. Explanation This guide provides the instructions for adding a new...
January 15th, 2020 786 views 0 likes
WRITE AN INDIVIDUAL PROGRESS NOTE Click here for a downloadable pdf. Explanation The writing of an individual progress note begins...
January 15th, 2020 822 views 0 likes
Explanation Group notes can be quickly and efficiently written from the Staff Home window. The group note entry process allows...
January 15th, 2020 800 views 1 likes
A .jpg photo can be uploaded to the Client Master and Client Chart providing visual identification of clients. If no...
January 15th, 2020 577 views 0 likes
A .jpg photo can be uploaded to the Staff Master record providing visual identification of staff. If no photo is...
January 15th, 2020 556 views 0 likes
Client Transaction Action Codes Click here for a downloadable pdf. Action codes are used to complete and document all actions...
January 15th, 2020 849 views 1 likes
Explanation Action codes identify all claim related transactions from the time the claim is entered, to the time it is...
January 15th, 2020 696 views 0 likes
The Remarkable Health Home base (formerly known as Staff Home) ... Both Home Base and the original Staff Home...
January 20th, 2020 728 views 0 likes
The Medication Module contains the client’s medication history and allows for management of the client’s prescriptions and external medications. Client...
January 15th, 2020 669 views 0 likes
The purpose of this document is to define the proper configuration needed to utilize the Residential Bed Screen and Client...
February 14th, 2020 680 views 0 likes
Clients can be automatically enrolled/accepted into a program OR the program can require an acceptance/referral before the client can be...
April 9th, 2020 648 views 0 likes
Voiding a Claim The process steps to voiding a claim depends on the current status of the claim: The claim...
May 28th, 2020 742 views 1 likes
Creating a Lab Order When creating a note, depending on the type of service you select the "transcribed Note" tab...
May 28th, 2020 657 views 0 likes
The Service Type Maintenance window is used to add, edit, and expire Service Type codes. CT|One uses Service Types instead...
July 23rd, 2020 1178 views 0 likes
The 92.5% feature allows you to find out, at any given point in the month, the number of billable hours...
August 20th, 2020 617 views 0 likes
Chart Auditing Chart Auditing is designed to give customers the ability to setup CT|One to allow for internal or external...
November 20th, 2020 904 views 0 likes
INTRODUCTION Notifications will automatically send reminders to clients through email, text (SMS) message or standard call with a recorded voice...
November 24th, 2020 1122 views 1 likes
November 24th, 2020 623 views 1 likes
Need help setting up your system for 270/271? We got your back! Take a look at this short 4 minute...
November 30th, 2020 551 views 0 likes
Ever want to know how to run real-time eligibility checks? Well now you know! Take a look at this short...
December 1st, 2020 478 views 0 likes
CT|One Home Base Remarkable Health Home Base (formally known as the I/DD Dashboard) Both the Home Base and...
January 19th, 2021 542 views 0 likes
CT|One is hosted on Amazon Web Services, and is implemented such that it does not have a fixed public IP...
November 15th, 2024 27 views 0 likes