1. Open a secured internet browser window.
2. Type the following address into your internet browser’s address bar: https://web.ctone.io
3. The Hosted Remarkable Health Resources window will present.
4. Enter the Domain/user name field in this format: Claimtrak\agency number username. The agency number and username will be provided to you by your agency CT|One administrator.
5. Enter the temporary password provided by your agency CT|One Administrator.
6. Click the Change Your Password link.

7.   Enter the provided temporary password into the Current password field.
8. Enter a new password into the new password field. The password must be in a format that meets the following criteria:
   • 8 characters in length
   • At least 1 number
   • At least one special character; @!#%$
   • At least one capital letter

9. Click Submit.
   • Password fits criteria: Success message
     • Click OK to return to the log in window.
     • Enter your username and new password.
   • Password does not fit criteria: Error message
     • Reenter username, temporary password and enter a new password.
10. Click Submit.
11. The Message Center will present.
12. Enter your CT|One staff ID.
13. Select the site from the Active Site drop down. If your agency has only one site it will auto-populate.
14. Click the Close Message Center button.
15. The Staff Home window presents.
16. Click the word PIN in the bottom right corner.
17. Create a new PIN (5 to 8 numerical and/or alpha characters).
18. Reenter the created PIN in the ReEnter PIN field. This PIN along with your CT|One ID is what you will use to electronically sign your progress notes and forms.
19. Click OK. 

Note: If you forget your PIN contact your agency system administrator to have it reset.