We understand that issues happen, and while we work hard to ensure outages are limited or minimal, they can occur. We also understand that these things occur at night when you need to open the next day. Rather than waiting until the next morning to report an outage, we want to provide our customers with expedited handling and on-call support for after-hours outages. We offer a direct line to an agent at any hour to report outages of the CT|One system. We also have a status page which will tell you exactly what systems are impacted in real-time so that you can monitor if you encounter issues.  

Contact Number: 1-833-215-4884, Press One for a system outage.  

After Hours Response Time: For a system outage, there will always be a live agent available to report the issue.  

Update Expectations: Via the case comments, updates will be provided to the client every 60 min from initial engagement with Netsmart associate.  

Please Note: Any calls reported to the on-call service agents that are not related to system down outages will be redirected to the following business day during regular support hours of 7 AM – 6 PM AZ time.  There will be no exceptions to this policy.