Bells & The Patient's Care Team   People often ask me how Bells handles a patient's care team.  First, let's start with “What is a Care Team?”  Simply put, a Care Team establishes the relationship between the patient and other people involved in their care.         Here are few things to keep in mind about the Care Team. The Care Team is configu...

Read-Only User Access You may want to have some users with read-only access to Scriptsure.  These might be folks that you want to be able to print medication lists, but not add allergies or medications. To add a completely read-only user in Scriptsure, you will need to first add the user as a Supporting User via the Platform app. Once the user is ad...

Add a User The agency administrator adds new users. Go to https://platform.scriptsure.com/#/login Log in Click on Users in the horizontal blue bar at the top right In the horizontal green bar, click Add User Section 1 (General) - fill in the following required fields Note:  External id and email address are the 'glue' that connect Scriptsure to the ...

There are four (4) common types of sync issues that can occur.  The note failed to sync. Please contact support. This issue type happens when the progress note cannot sync to the EHR.   The only action that can happen for this issue type is to reach out to support. You will have the ability to delete the note that has this sync issue so it doesn't s...

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What are downloaded medications? Downloaded Medications show medications that have been prescribed outside of CT|One/Scriptsure.   The purpose is to show a more complete picture by showing medications a client is taking in addition to what the agency has prescribed.   Some notes about what is displayed: IMPORTANT:  Downloaded medications to not show...

Scriptsure updated their software the evening of 3/17/21.  In that release, the following items pertaining to CT|One were included: Enhancements Added a check on a medication where the controlled status spans multiple schedule codes. If so, the most restrictive code is sent to pharmacy.  Added a new check on the cancel of a prescription with a pharm...

Scriptsure updated their software the evening of 8/9/21.  In that release, the following items pertaining to CT|One were included: Enhancements Added validation/alerting to the Notes to Pharmacist to ensure information is filled out in the appropriate fields.   The reason for this change is Surescripts electronic network has identified best practice...

myAvatar and Bells Which myAvatar patch updates do I need for Bells?  Description Patch Name Date Note approver routing (doc routing) support Avatar CareFabric 2023 Update 6 March 2023 Insurance Sync support Avatar CareFabric 2023 Update 19 June 2023 Duplicate Service Check Avatar CareFabric 2023 Update 28 June 2023 Add-On Service support and myAvat...

Patients How long will it take to load 6,000 - 8,000 Patients? Loading will be instantaneous.  You are presented with pages of results.  Moving from page to page retrieves the next set of patients. How are Patients synced to Bells?  Patients are synced whenever their chart is opened, or if the Start Note dialog is opened, unless they had been synced...

Audience:  Bells Administrators Webinar length:  48 minutes Have you ever wondered how to make your custom note sections easier to use?  Do you feel you’re taking full advantage of the narrative note output generated for the note? This webinar will walk through some common examples and provide options to move the needle from Good to Great on your Cu...

Tech Specs Which mobile platforms support Bells? Bells is available on a variety of platforms:  Bells app takes an average of 500 MB of storage on your Android or Apple device.  For more details, refer to the Bells recommended devices. Which devices can use Bells?   Bells Recommended Devices Bells Recommended Devices These are the recommended device...

Scriptsure updated their software the evening of 4/22/21.  In that release, the following items pertaining to CT|One were included: Enhancements Added Electronic Preferred Name (EPN) to be sent on all prescriptions that are initiated from ScriptSure as a New Prescription.Refill requests and Change requests do not have any modification to drug names....

User Dashboard Odds are, when you open Bells, you land on the User Dashboard. This is a treasure trove of information.Join me in a look through the dashboard, section by section, to review all of its nifty features! Recent Patients, Patient Search, Notifications and User Profile At the top of the Dashboard, you see the following header: 1.  Patient ...

Adding a Device I lost my phone/got a new phone, how do I setup a new device? Users can go to ID.me and login using the same login that they use for the controlled substances. Once logged in, they can go to their account to add a new device.    Adding a Device: Prior Device Still Available If you still have the original device used for id.me verific...

ScriptSure Views Explained  This is a guide to help explain the views that are in the ScriptSure module.  All Prescriptions  This view will show all current and expired medications for the client.  Archived  This view will show all the medications that have been marked as archived. Users can change the status under the medication details.  Current  ...

Prescribing Supervisor To configure a Prescriber as a Supervisor of another prescriber, follow these steps. Administrator: Enable Prescriber As A supervisor Administrator:   Go to https://platform.scriptsure.com/#/login Click on Users Edit the prescriber Click Supervisor   Prescribing With A Supervisor This is a test user, Prescribe Using.  Prescrib...

Managing Security Roles  The instructions below will help users manage the security roles and permissions at their agency. These settings can be adjusted by administrators only.   Security for Users/Roles  This will limit the functionality that users are able to see by grouping different users together.  Go to Settings→Security→Security for Users/Ro...

Why must I have a Push Notification rather than a text message? A push notification is now required for all electronic prescriptions due to federal requirements. How do I see the Push Notification on a Samsung (Android) phone? Once you click to send a controlled medication to the pharmacy, you will be prompted to login to id.me. After login, you can...

Bells Recommended Devices These are the recommended devices for Bells based on Operating System. Remember, these are recommendations; they do not mean other devices are not supported.     Laptop Device  (Apple or Windows 10) 8+ GB of RAM Intel Core i5 or greater CPU Internet Speeds 3 Mbps Download 1 Mbps Upload Browser You must use either the most r...

Medication Options The instructions below will help guide you through different medication options including marking them as chronic and using the “do not expire” setting.  Do Not Expire  Administrative users have the option in the Settings→Practice Settings→Advanced Practice Setting→Current Medications to leave the medication on the current medicat...

CT|One and Bells How quickly does data entered in CT|One (such as a new patient) get synced to Bells? Bells syncs your data almost immediately so that Bells is constantly updated with your CT|One information. My enrollments in Bells don't match the Program Enrollments I see in CT|One. What's going on? Take a look at your programs to see if they have...

What is a user in Scriptsure?  What is a Practice in Scriptsure?  What is a Patient in Scriptsure? Scriptsure uses slightly different terminology than CT|One.  Here is a handy-dandy translator for you. CT|One Term Scriptsure Term Client Patient Staff User Facility Practice...

hy can't I send a new prescription? Error message:  Service Level:  Prescriber is unable to send new prescriptions to the pharmacy If you receive this error message, you should make sure that a provider is selected in your Scriptsure session.  In the top of the Scriptsure window, you have a horizontal navigation bar that lists Current Practice, Curr...

Sessions on Mobile   Did you know that you can jot down some of your progress note details via the mobile app when you are away from your office? You don't even need to be connected to Wi-Fi. Sessions do this for you!  In a session, you can note the Session Date/Time, Status, Service Location, Service Type and Enrollment of the patient as well as li...

Can't find what you are looking for? Have your agency's Super User contact our world-class Support team by submitting a ticket via your customer portal. What kind of support can I expect with Bells?  The Bells team prioritizes clients.  Our goal is to have 0 client reported issues at any time.  When an issue is reported to the Bells team, you will g...

Scriptsure has documented the various checks and alerts that are triggered for medications and allergies.  Please review the following pdf file for more information about Persmissions Accessing Checks and Alerts Patient Allergy Check Drug to Drug Interaction Check Drug to Food Interaction Check Duplicate Therapy Check Additive Side-Effect Check Addi...

Keyboard Shortcuts   If you're like me, you're always looking for faster ways to do things via the keyboard rather than reaching for the mouse.   Here are some keyboard commands I find helpful. I hope you do too!   Command   What it does   /   Access Bells Commands   ~   Insert a Drop-In   [ ] (no space between brackets,        followed by a space) ...

How do I see prescription or refill requests waiting for Prescribers in my team? Scriptsure: Viewing Messages for Your Team Sometimes a team member needs access to other team members to view when prescript... Sometimes a team member needs access to other team members to view when prescriptions are waiting approval and/or when refill requests have ar...

Why don't I see all of the client medications in CT|One? On the Client Medication History window, click Show All.   Why aren't my client's medications showing in Scriptsure? There are several potential reasons a medication doesn't sync from CT|One into Scriptsure. Is the Staff's external id configured in the user profile in Scriptsure?  Look at the ...

Viewing Patients in Bells   Sometimes people ask me why they can't see a patient they expect to see in their patient list.  There are a few things that determine what you see in your patient list in Bells.      All patients flow into Bells, but only active patients will display in search results.  You can find inactive patients in the main patient l...

Mobile Device What can I expect for data consumption when using Bells on mobile?   Bells is designed for minimal data consumption on mobile. What information is stored on the mobile device?  In general, data is synchronized with the Bells server.  Any data stored locally on the device is stored in HIPAA-compliant encryption. How long does it take be...

Sometimes a team member needs access to other team members to view when prescriptions are waiting approval and/or when refill requests have arrived.  If a refill request is not controlled, anyone that has permissions to prescribe on behalf of the prescriber can approve the refill. To view messages for yourself and others, oOpen Scriptsure and then f...

Prescription List How often are medications updated in Scriptsure? The medication list is updated in Scriptsure every 4-6 weeks.  If a series of meds come out sooner than that, they update sooner. Why do I see duplicate medications in the prescription list? It sounds like your View is set to Current Medications.  In  Scriptsure, there are two medica...

Spelling and Grammar Bells will help you with your spelling and grammar by underlining the mistakes you make. When you see text with a red underline, simply hover your mouse over the word or words and Bells suggestions on how to improve it will appear.  If you wish to apply the correction, click it and the incorrect text will be replaced. Example sp...

Configuring Drop-Ins Drop-Ins (previously named Text Snippets) allow you to configure a block of formatted text and then quickly insert that block of text into a Scribble or Progress Note. Examples:   Census Note Covid Response SMART Goals Suicide Hotline info Common contacts used by your organization More examples are provided at the end of this to...

Drop-Ins and Expansions   Do you ever wish there was a way to avoid typing the same text over and over?   There is!  Drop-Ins and Expansions were built for just that purpose.   They make inserting pre-defined text and acronyms a snap.   Drop-In:  Multi-line formatted text.   Some common uses:  A covid form, a list of services recommended, informatio...

Personal Settings Personal settings allow you to customize Bells to your personal preference. There are four personal settings sections: Drop-Ins Expansions Preferences Personal Dictionary Additionally, you can access your My Profile from the Settings section.  Configuring Drop-Ins Configuring Drop-Ins Drop Ins- Previously named Text Snippets allow ...

What do I do if I get a 'Can't connect to Scriptsure' error? Essentially, this means what it says.  We can't connect right now.  Odds are good that you can retry in a minute or few and get in.  Scriptsure monitors their system to keep a high degree of uptime. What do I do if I get a 'Correlation ID' error? Our applications log errors when they are e...

Administration The topics covered here require that you are configured as an Administrator in the Scriptsure application.  If you are not, please work with your organization's Super User and/or your Remarkable Health Support Specialist. Where can I find the BAA and EULA that must be accepted before you can access Scriptsure? https://www.dawsystems.c...

Configuring Expansions  Expansions are a way to automatically expand a few letters into longer text. Some examples: IPO = In the presence of BP = biological parent RH = Remarkable Health FH = Foster Home More examples follow at the end of this topic. Key features: Automatic Can be enabled/disabled Administrators can set up Organization-Level Expansi...

Compounds (aka Adding a non-NDC item/substance to Scriptsure) How do I add a non-NDC substance to Scriptsure?  You can create a compound to record non-NDC substances you want to have part of the client's medication record.  You might use this to record things such as an herbal treatment (turmeric in the example below) or over-the-counter items such ...

Column names that are followed by an arrow are sortable. Simply click the arrow to sort....

Column names that are followed by a funnel are filterable. Bells uses two different types of filters - List filters and Search filters. List Filters List filters are used when there is a very small set of options for your filter.  Simply select the options you want and filter. Examples: Billable/Non-billable Show/No Show status To use a List Filter,...

Audience:  Bells Administrators Webinar length:  52 minutes Join us for a webinar where you can learn how to customize your organization’s Bells note-writing experience with Clinical Recommendations. Clinical Recommendations help staff avoid documentation errors and help staff write notes that meet your organization’s content needs. In this webinar,...