Viewing Patients in Bells

Sometimes people ask me why they can't see a patient they expect to see in their patient list. 

There are a few things that determine what you see in your patient list in Bells. 

All patients flow into Bells, but only active patients will display in search results.  You can find inactive patients in the main patient list.

If a patient is not showing in Bells as expected, try the EHR toggle at the top center of the patient list. 

• Toggle to your EHR
• Search for the patient you're looking for 
  • For myAvatar users, you must search by the patient's last name
• Hover on the patient in the list
• Click the Import Patient button on the right side of the row 

Are you on the Care Team or the Managing Therapist for a patient?  If so, the patient may show in your patient list. 

Plus, the list is also filtered by:

• The All Patients permissions configured by your Bells Administrator
  This permission drives not only who you can see but also whether you can even see the My Patients filter toggle on the patient list.
• Active/Inactive toggle on the patient list
• Patient access limits configured in your EHR 
• For myEvolv users: the Patients toggle presents a selectable menu to filter the patient list display. You can filter based on All Patients, Direct Assigned and Workgroup.
  • All Patients - shows all patients for the organization. This is limited to Bells Administrators and users set to All Patients. 
  • Direct Assigned - shows the patients that are assigned directly to you in myEvolv. 
  • Workgroup - shows patients that are associated to you via the workgroup in myEvolv.
    • 

Mobile

Patients you see in the web, you should also see in the Bells Mobile application. 

The Bells Mobile application allows you to search and filter the patient list just like you can in the Web. 

All of these things work together to ultimately determine whether you can see a patient in Bells.