CT|One and Bells

How quickly does data entered in CT|One (such as a new patient) get synced to Bells?

Bells syncs your data almost immediately so that Bells is constantly updated with your CT|One information.

My enrollments in Bells don't match the Program Enrollments I see in CT|One. What's going on?

Take a look at your programs to see if they have subprograms. If the patient's enrollment is mapped to a subprogram that is also mapped to a different parent group, you may need to have your administrator either a) remove the subprogram from the patient or b) fix the parent program of the subprogram.

For example: Bells shows Program A (subprogram B), whereas CT|One does not show that the patient is enrolled in Program A (as noted on the Client Status form's program tab).

However, if CT|One shows the client mapped to subprogram B, Bells knows that the subprogram is associated with Program A and will show it that way.

How does my configuration in CT|One relate to the administrator setup in Bells? 

This is a great question! Check out this graphic to help fill in the blanks. 

Term Crosswalk

Bells offers several labels that can be substituted within the application. This means you can change them to whatever is appropriate for your organization.

They include:

• Patient
• Location
• Session