Bells Recommended Devices

These are the recommended devices for Bells based on Operating System. Remember, these are recommendations; they do not mean other devices are not supported.  

Laptop Device  (Apple or Windows 10)

• 8+ GB of RAM
• Intel Core i5 or greater CPU
• Internet Speeds
  • 3 Mbps Download
  • 1 Mbps Upload

Browser

• You must use either the most recent version of the browser or one version prior.  Earlier versions of the browser may still work, but full functionality is only supported on the most recent two versions of the browser.
  • Along with the above requirement, your browser must support TLS 1.3.  You can refer to this table to find out if your browser supports TLS 1.3. 
  • Note: Internet Explorer 11 is not supported for Bells. 

Apple/iOS

• iPhone
  • 8 or 8 Plus
  • X, XS or XS Max
  • XR
• Tablet Device
  • iPad:  must support a minimum resolution of 1280 X 800 
  • iPad Pro: must support a minimum resolution of 1280 X 800
  • iPad Air: must support a minimum resolution of 1280 X 800 
• Operating System
  • iOS version 12 and higher

Android

• Mobile Device
  • Samsung Galaxy: Note 10 S9/Plus or greater
  • Google Pixel: 4 or greater
  • Devices with similar specifications
• Tablet Device
  • Must support a minimum resolution of 1280 X 800
• Operating System
  • Android version 9 and higher

Does Bells work on both Apple and Android phones?

Yes. Bells is compatible with both iOS and Android OS devices. This also means that Bells may work on iPads and Android tablets, but tablets are not officially supported.

How does Bells keep client information safe on the phone/tablet?

We have several safety precautions in place. First, there’s encryption. Data stored on the mobile device is encrypted using AES, which uses an encryption key called an App PIN that only the user of the device will know. Encrypted data, when required, is fetched from the device storage and is decrypted back into the original format using the encryption key. Because we use a random PIN set by the end user, if the user forgets their PIN one must uninstall the application and reinstall it to set a new pin. By uninstalling the application all PHI data is removed from the device.

Second, each user must have a login for their EHR and be enabled for Bells by their agency administrator or EHR manager. Downloading the app is useless to someone that has not gone through the registration process. 

Each user must have internet connectivity to log in and be authenticated. The next time the user signs in with internet connectivity, their data will sync to CT|One and pull new data back to the device.

Also, there is an organization preference to control the timeframe for your timeout on the app. The first time you log in and open the Bells mobile app, you will be asked to create a personal app PIN number for security. Anytime you are inactive on your app for more than the allotted time, the app will require that security PIN for re-entry. This works even offline where you have no connectivity. A user also has the ability to use biometrics in lieu of your app PIN, both Fingerprint/ Touch ID and Face ID are available.