There are four (4) common types of sync issues that can occur. 

• The note failed to sync. Please contact support.
  • This issue type happens when the progress note cannot sync to the EHR.  
  • The only action that can happen for this issue type is to reach out to support. You will have the ability to delete the note that has this sync issue so it doesn't stay in the display forever. 
• There was trouble syncing this note. Please retry. 
  • This issue type happens due to a small failure in the sync process. 
  • You will have the ability to retry the sync. 
• This note sync'd successfully, but you may need to follow up in your EHR.
  •  This issue type was built for the myAvatar EHR.
  • When possible, the status from myAvatar will be included in the Issue description. 
  • You will have the ability to dismiss the record in the display so it doesn't stay in the display forever. 
• Disassociate the note from the appointment and retry the sync.
  • This issue type was built for the myAvatar EHR. 
  • This issue occurs when the appointment associated with the note in Bells already has another note associated with it in the base EHR. 
  • You will have the ability to delete the note that has this sync issue so it doesn't stay in the display forever.  
  • OR You will have the ability to Resolve the sync issue. 
    • Clicking Resolve in the display will display a confirmation prompt - "The appointment linked to this note was already tied to a different note. Would you like to unlink the note from the appointment?"