Bells Quality Coach takes the guesswork out of auditing your notes in Bells. 

Users can configure simple yes/no questions to verify that the progress notes in Bells meet the quality measures for their organization. 

You can configure the Quality Coach questionnaires for specific services or programs to only target the notes you want audited. 

A workspace has been added to the Quality Assurance section accessed via the left nav bar. In it, you can review notes that have been audited in Bells, see the answers to the questions configured, view the evidence used to derive those answers and alter the answer if needed.

For pricing and additional information on Bells Quality Coach please contact your Client Alignment Representative. 

Quality Audits 

From the Quality Assurance icon in the left nav bar, you can access the Quality Audits display. This display shows the notes that have been audited by Bells. Quality Audits are configured via the Quality Audits configuration under Organization Settings. Bells users can configure Yes/No question for progress notes to be audited against. The Quality Audit questionnaire can be configured for specific services or programs. See further down in this article for the Organization Setting configuration. 

In the display you'll find note records for the notes that have gone through the Quality Audits process based on the configuration. 

Along the top are the filters for the display, including the date picker, the percentage for the score, the practitioner, patient, questionnaire and origin. The practitioner, patient and questionnaire filters are multi-select. 

For myAvatar users, there is an origin filter which allows you to select if you want to see notes from Bells, myAvatar or both. If the note is from myAvatar an import icon will show on the note in the grid. 

There is a Delete All button that allows you to clear the results in the list based on the filter set. 

The patient column shows the patient card for the progress note. 

Author is the note author. 

Session Date shows the date and time for the progress note. 

Questionnaire shows the name of the questionnaire used for the audit. 

Score shows the score for the note based on the configured questions and their weight. 

Clicking on a note record in the display shows the note on the left and the questionnaire/questions used on the right. 

Clicking on a question in the right expands the question, shows the answer identified and what evidence led to that answer. If you disagree with the audit's findings you can change the answer to the opposite of what was found as part of the audit review display. 

Quality Audits

The Quality Audits configuration is available under Organization Preferences for Admin users. 

The display shows the configured Quality Audit Questionnaires to be used in the Quality Audit flow in Bells. Questionnaires can be configured to ask yes/no questions for your notes in Bells and can be configured for specific services or programs. 

To add a new Quality Audit, click the + Quality Audit button in the top right corner 

A name for the questionnaire is required. 

You can configure the questionnaire to only apply to notes for specified services or programs. If left blank the questionnaire will apply to all services/programs. 

Quality Audits will check against standard progress notes that include services as well as Independent/Documentation notes. 

Clicking the + icon in the far right corner of the display grid header allows you to add questions to the questionnaire. 

Clicking on an existing question in the display allows you to edit the question text or change the weight that the question is applied for the score.