All claim unsubmitted error codes and their resolution steps can be accessed from Billing menu: Billing > Claims Submit > Claim Submit Error Codes
532 Leading space in one of the following for client: address1, address2, city, state, zip
545 Invalid character found in Address 1 field in Client Master
546 Invalid character found in Address 2 field in Client Master
All three of these errors indicate an issue with the client’s address entered in their Client Master, leading spaces and special characters/punctuation such as the # or a period are not allowed.
- Open the client master.
- F10 shortcut key
OR
- Client menu > Client Master
- Click Edit.
- Review the client address lines;
- Remove any spaces in front of the text.
- Remove any special characters and/or punctuation.
- Click Save.
612 Missing Client Guarantor Record
Review the Client Master record to verify the client has a guarantor entered and that the effective date covers the date of service. Open the client master using the F10 shortcut key or through the Client menu > Client Master
No Guarantor
- Click the Add Client Guarantor button.
- Enter the Guarantor record.
- Click Save.
Incorrect/Missing Effective Date
- Double click the guarantor line.
- Click Edit.
- Correct/Enter Effective Date.
- Click Save.