To properly resubmit claims the 835/EOB needs to first be posted so that the resubmission is not denied as a duplicate. If claim information needs to be changed prior to resubmission complete those steps first.
Mark Claim for Resubmission
The action of marking a claim for resubmission can be completed from the claims Search Advanced or the Claims tab of the Client Master.
- Right click on the claim.
- Choose Set Resubmit Flag from the menu.
- An “X” will be placed in the Billed column, noting the claim is marked for resubmission.
Multiple claims can be selected at the same time by holding down the Ctrl key while clicking on the claims to be marked for resubmission. Then right click on the highlighted area.
The claim(s) will then be included in the next 837 file created during the Claims Submit process.