FAQ - Users

Questions related to users

Written By Jessica Chubbuck (Administrator)

Updated at October 6th, 2025

Users 

How does Bells sync over users/staff?

Users/Staff sync to Bells in a variety of ways. 

  • Practice-level data gets synced once a day overnight.  This is data that isn't specific to any user or patient. Data such as Programs, Service Codes, Groups, and Locations.
  • Users are synced when they login, unless they had been synced within the last 3 hours already. This includes their name/demographics, Care Team, and appointment agenda.  

A sync for a user can be manually triggered in User Management.


When I go to sign-in I see multiple organizations listed! 

If your username matches the username of another user for Bells, you may see multiple organizations listed for you on the sign-in display. 

You must select your correct organization, Bells will remember your selection moving forward.  

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