myAvatar and Bells
Which myAvatar patch updates do I need for Bells?
Description | PatchName | Date |
Note approver routing (doc routing) support | Avatar CareFabric 2023 Update 6 | March 2023 |
Insurance Sync support | Avatar CareFabric 2023 Update 19 | June 2023 |
Duplicate Service Check | Avatar CareFabric 2023 Update 28 | June 2023 |
Add-On Service support and myAvatar Note Type filtering support | Avatar CareFabric 2023 Update 29, 39 & 48 | Sept 2023 |
Fixes the following sync issue - "Unable to finalize, please complete in myAvatar: The following fields are missing: Select Client Select Episode" |
Avatar CareFabric 2023 Update 69 | December 2023 |
Corrects an issue when there is an abundance of groups to be synced | Avatar CareFabric 2024 Update 7 | February 2024 |
Patient Signature support | Avatar CareFabric 2023 Update 71 | March 2024 |
Multiple session time section and support for eliminating the To-Do in non-document routing notes | Avatar CareFabric 2024 Update 16 | March 2024 |
Treatment Plan form name support | Avatar CareFabric 2024 Update 18 | March 2024 |
Authorizations support | Avatar CareFabric 2024 Update 27 | March 2024 |
Group Note post to appointment support, enables the GetLockStatus action support | Avatar CareFabric 2024 Update 31 Avatar CareFabric 2024 Update 6 |
April 2024 |
When requesting patches from myAvatar, these are the patches Bells requires:
- CWS 2022: 70,85
- CareFabric 2022: 31, 32, 38, 41, 42, 49, 50, 81, 97
- CareFabric 2023: 6, 19, 28, 29, 39, 48, 69, 71
- CareFabric 2024: 6, 7, 16, 18, 27, 31
- RADPlus 2022: 46, 62
Do I have to go back into myAvatar to complete my Bells note?
If you do not use Document Routing in myAvatar, your note is complete when you sign it in Bells and there is no need to go into myAvatar to complete the note.
If you use Document Routing in myAvatar, a To Do is generated for the Bells note in myAvatar. You must go into myAvatar to finalize the note.
My appointment times don't match between Bells and myAvatar? Why are they different?
This is due to using the default registry setting for scheduling in myAvatar. Our recommendation is to have your Bells administrator set the following registry settings for myAvatar. In our tests, we saw no impact to the user experience in Avatar.
Setting | Value |
---|---|
Use Time Zone Offset for Appointments | Y |
Time Zone Offset -> Organization time zone starting from 0 (EST) |
Organization time zone starting from
|
Observe Daylight Savings Time | Y |
Help! I'm writing a note and I don't see any Service Codes, not even when I click Show All.
The list of service codes you see when you start a note is dependent on a combination of Visit Date + Patient + Enrollment + Program. When you start the note, Bells gets the list of valid service codes for that combination of fields directly from myAvatar. If you don't see it in Bells, it's because myAvatar says it's not an allowed service type for those factors.
Where does my email come from in myAvatar?
For myAvatar users, the email address comes from the user definition, supplemental section, Organization email field where applicable. This may be hidden for your organization in myAvatar. Bells administrators can add an email for users in Bells via the Send Invite functionality on the User Management display when a user does not have an email in Bells.
My locations aren't filtering based on the program! Is there a setting that can fix it?
There is a registry setting in myAvatar called "Activate Program/Location Filter Registry Setting Value" that will filter your locations based on program for your notes in Bells.
Oh no! My notes in myAvatar are showing in Draft!
There is a registry setting in myAvatar that can be changed to assist with this called Clear Selected Client After Filing. It clears the client from the encounter after filing the note. Changing the setting from Y to N should resolve the draft note issue.
My users are showing as deactivated in Bells, but are active in myAvatar.
If a user is showing with the Bells Enabled tag struck through on the User Management display, this can mean the user definition in myAvatar didn't pick up the correct dates and just needs a re-save or the sync isn't able to grab the latest data. When this happens, follow these steps:
Steps:
- Resubmit the user definition and the practitioner enrollment in myAvatar
- Press the Resync menu option on the Bells' User Management display for the user(s).
That should resolve the struck out Bells Enabled tag from showing.
Launching Bells from myAvatar
This code can be imported into myAvatar to launch Bells AI from a widget: bells launch widget.xml
Term Crosswalk
Bells offers several labels that can be substituted within the application. This means you can change them to whatever is appropriate for your organization.
They include:
- Patient
- Location
- Session
- Problem
myAvatar Term | Bells Term |
Service Code | Service Code |
Episode | Episode |
Caseload | Care Team |
Location | Location |